Arlo is popularly known for providing the best security cameras packed with multiple smart features. Be it a home, an office or any big space area, Arlo cameras are able to monitor all these premises and record footage in 720p quality. Arlo devices are backed with a highly rated Arlo app, through which the users can monitor their cameras from anywhere, anytime. There are a number of reasons why Arlo cameras are rated the best amongst all its competitors. Below mentioned are some of its best features which make it the best security solution for all its users.
In order to get the most out of your Arlo camera, you need to have a base station. Arlo base station is used to connect your Arlo and Arlo Pro wire-free cameras to the home wifi network. It also helps in getting long-range connectivity along with strong battery life. However, there are sometimes a user may face Arlo base station offline issue. This will render a user from recording the footage as the Arlo camera will not be working properly. The first step is to bring Arlo base station into online mode.
Possible Reasons behind Arlo Base Station Offline Issue
Before knowing the troubleshooting steps, one needs to understand the root cause behind the occurrence of this issue. Followings can be some of the major reasons behind this issue.
Sluggish internet connection: – Due to the weak internet connection, your base station might not be able to connect. Hence, try contacting your ISP.
Improper configuration of Arlo Base station:- Arlo base station needs to be configured in a proper way. If you miss any point during configuration then chances are high that you will have to face Arlo base offline issue.
Router’s firmware issue: – Check if the firmware of your router has been updated or not. If it is not, then update it and connect with your Arlo camera again.
Steps to Fix Arlo Base Station Offline Issue
Below mentions are some basic troubleshooting steps that the user can try hands on to get the Arlo base station offline issue rectified.
Check Ethernet Cable: – This can be a major reason for the above-mentioned issue. If Ethernet cable is not connected properly, then the base station will go offline. Make sure that your Ethernet cable is properly connected to both base station and router.
Reboot Your Base Station: – Plug out the power adapter from the outlet and reconnect it. Wait a few minutes and let it connect to the base station. If the power LED blinks to light solid green, it means that the base station is connected to the internet.
Check Power Adapter: – You must check if the power adapter is properly connected or not. If the power adapter is not properly connected then the base station will be in offline mode.
Check ports 443 and 80:- Make sure that both 443 and 80 port are open on your router.
Power Cycle your base station:- To perform this process, unplug the power adapter and reconnect it. Now, wait a few minutes and check the color of the internet and power LED. If they both light solid green, it means that your base station is connected. In case, if they light amber then continue troubleshooting.
Reset Arlo Base Station:- If you have tried all these above-mentioned steps but still are unable to find any solution then reset Arlo base station and put it to its default value. Now, reconfigure it.
Try all these steps and troubleshoot base station issue to get maximum benefits from your Arlo system. For further information, get in touch with the service team of Arlo.